Help & FAQS

What does Riro's order status mean?
Riro will pop up these messages to give you an update on your order:

When the screen shows 'Cancelled' - it means the order has been cancelled, due to non-payment.
When the screen shows 'Processing' - it means the payment has been successful and is ready to get shipped.

When the screen shows 'Pending / Pending Payment' - it means the payment was unsuccessful
When the screen shows 'Closed' - it means the order was cancelled due to customer request.
When the screen shows 'Shipment on Transit'- it means the order has been shipped from our warehouse.
Do we ship worldwide?
We do ship worldwide for our beloved customers.

Does the customer have to pay for the shipping and delivery charges? The customer will have to pay for the shipping and delivery charges. The total amount consists of packing, shipping, and delivery.
Do the website prices include taxes?
Yes, all prices seen on the website are inclusive of taxes.